FAQs

Find out more about our smart and affordable business software solution

Everything you need to know about our small business software solutions

From costs, timings and support to integrations with business accounting apps and other business management platforms, whatever your burning questions about the nitty-gritty of Workhorse business management software, we hope to provide the answers here.


HOW DO I GET MORE INFORMATION?

For more information, give us a call on +44 (0)808 284 0016 email us at hello@goworkhorse.com or fill out our quick and secure online form.

HOW MUCH WILL IT COST?

Workhorse applications are built on our bespoke software platform that enables us to configure a system for your business from the ground up, at a price a small business can afford. We work hard to understand your business and its processes, offering best practice knowledge and over 20 years’ experience to streamline business operations. Before we look at implementing your Workhorse, we offer a free no-obligation consultation. When we’ve agreed your processes and what Workhorse functionality you need, we configure the business management software application to match your exact needs.  Our monthly subscription fees are as low as £195 (+ VAT) for the Essential Plan. There’s no minimum term contract, unlimited users and there are no hidden costs, so you keep the flexibility to run your business how you want.

HOW LONG WILL IT TAKE?

We understand that having made the decision to implement a new business software application, you’ll be keen to reap the benefits and start running your business better. After an initial meeting, where we get to grips with your business processes and requirements, it takes about two weeks to deliver your prototype Workhorse application, what we call a ‘Blueprint’. We then work alongside you to get the application up to scratch for your business. Depending on the amount of time you and your team can commit to this process, you should be up and running within another two weeks.

CAN YOU INTEGRATE WITH MY CURRENT ACCOUNTING SYSTEM?

Yes, we can seamlessly integrate your Workhorse business software application with any cloud-based accounting package or business accounting app. Our software development team members are not only Xero Certified Developers but can also link to Sage, Quickbooks, Kashflow or virtually any package that you use to run your business with. There’s no need to change the way you work; Workhorse will take the strain.

CAN YOU INTEGRATE WITH OTHER APPS AND SOFTWARE?

The simple answer is yes, we can integrate with most business management tools, business accounting apps (like Xero and Sage), CRM database software (like Zoho and Salesforce), marketing and e-commerce platforms (like Amazon and eBay), payment processors (like PayPal and Worldpay) and more. We will work with you to create a seamless process with the technology you need, using the single, easy-to-access and easy-to-use Workhorse dashboard.

AM I LOCKED INTO A CONTRACT?

We will never lock you into a minimum term contract as we believe you’ll love our bespoke software solutions so much that, like our other customers, you won’t want to leave it all behind… If you do decide to go, we would be really sad but wish you well!  Simply let us know by email that you want to terminate.

WILL I GET SUPPORT?

Support is included as part of your monthly package and you’ll have an account manager dedicated your needs. We provide full training at the start when we implement your Workhorse application but you’ll find your Workhorse business software solution is very simple because it follows your unique processes.

CAN I GET A FREE TRIAL?

We have a ‘Free Forever’ option for both our Order Management & Inventory and CRM solutions.  This means you can get full access to the software for one user.  The ‘Free Forever’ option does not include integrations.

Your free version means you can assess the nuts and bolts of the Workhorse application and see how it can fit to your business needs.  It’s easy to customise your workflows and automations, as well as add integrations in the Pro versions from £195 + VAT per year.  Talk to our Client Team about what you need to improve your processes and they will go away and build you a system blueprint . What’s more, we’ll do all this in just two weeks and give you a demo on how to use your customised system, so you can see just how much it will simplify your business!

IS IT EASY TO MAKE CHANGES IF OUR BUSINESS PROCESSES CHANGE?

Workhorse is made to grow with your business. We understand that processes and people change and businesses grow. We’ll work with you to ensure that your Workhorse business software continues to support your activities and needs. Most small changes will be covered as part of your monthly subscription (from £195 + VAT for Pro). Should you need larger changes in functionality to be made, our software consultants will work with you to make this happen but this may be charged as a one-off cost.

WILL MY CREDIT CARD DATA BE SAFE?

We make all you data as safe as we can.  As Amazon Technical Partners, and Xero Developer Partners, we pride ourselves on onward development of the platform for the greatest level of security.  We process all your credit card data through our third party payment processor, Stripe.  Therefore we do not hold any of your credit card details here at Workhorse.

HOW MUCH IS 20GB?

20GB should be more than enough for most requirements.  1GB is the equivalent to approximately 1000 web-ready images.  In the event you need more, we would charge an extra £10 + VAT per 20GB of data per month.

HOW DO I CANCEL?

We’d be sad if you went but if Workhorse isn’t for you, simply cancel your plan via your account online, or via email to support.  Payments will cease as of your next payment.