Despatch Notes
Use the Despatch Notes Module to track the status of existing Despatch Notes or print or email a Pick List or Despatch Note. To create a new Despatch Note, see Add a new Despatch Note from a Customer Order.
- Navigate to Despatch Notes.
- Use the Quick and Advanced Search to help you find the Despatch Note you’re looking for.
- By default, the most recent Despatch Notes are displayed at the top of the page. To sort by something else, click on the column heading. Click again to reverse the sort order.
- The Status column helps you to keep track of each Despatch Note at a glance.
Note:
The Despatch Notes Module is customisable so you can see the information that is most important to you and your workflow.
Add a new Despatch Note from a Customer Order
Note:
While a new Despatch Note can be created from the Despatch Notes Module, it is best to create it from the associated Customer Order and allow Workhorse to auto-fill the Despatch Note with all outstanding line items (Products not yet despatched).
To create a new Despatch Note from a Customer Order, you will need to have appropriate User Access to the Customer Orders and Despatch Notes Modules.
1. Go to Customer Orders.
2. Open the Customer Order you want to create a Despatch Note for.
3. Click Despatch Notes to expand the section and click + New.
4. A new Despatch Notes entry page will be displayed, auto-filled with information from the Customer Order. Start by entering or selecting any missing details in the Despatch Notes section.
Note:
You will need to complete all of the mandatory fields (marked with a *) before you can save the Despatch Note.
Refer to Despatch Notes field explanations for more information on each field.
5. On the right-hand side, edit the Despatch Note Details as required to reflect what will be picked/despatched:
Click on an Order Line to edit the Despatch Quantity and select the Despatch Location.
6. Once all of the required details under Despatch Notes have been entered and selected and the Despatch Note Details have been edited, scroll down and click Save.
Update the status of a Despatch Note
The Status field helps to keep track of the Products being despatched and can be viewed from the Despatch Notes Module table view. This field is updated manually.
Print or email a Pick List or Despatch Note
At the bottom of a Despatch Note, click the Functions button to Print or Email a Pick List or Despatch Note.
Selecting Print Pick List/Print Despatch Note will open a PDF of the Pick List/Despatch Note which you can save or print.
Selecting Email Pick List/Email Despatch Note will open the Send Email form. The Email Title, Email Body, Reply To and To fields will be auto-populated based on your Email Template.
You can edit any of those fields or add files before clicking Send. You can also add files in the Email Template to ensure a specific file is always attached when emailing a Pick List/Despatch Note. This email will be sent directly from your Workhorse system.
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