Customers

Customers are the companies your business sells Products to. Use the Customers module to manage your Customers, their contact details, their credit limit, and more.

	Navigate to Customers.
	Use the Quick and Advanced Search to help you find the Customer you’re looking for.
	By default, Customers are ordered by Company Name (A-Z). To sort by something else, click on the column heading. Click again to reverse the sort order.
	The Stop Credit, Credit Limit, Account Balance, and Internal Notes columns help you to keep track of your Customers and their financials at a glance.
	Click Add New to add a new Customer. If you have a Xero integration, under Functions, you’ll see an option to sync Xero Customers, ensuring your Customer list is up to date across Workhorse and Xero.

Note:

The Customers module is customisable so you can see the information that’s most important to you and your workflow.

Add a new Customer

Note:

To create a new Customer, you’ll need to have appropriate user access to the Customers module.

1. Go to Customers.

2. Click Add New in the top-right corner.

Tip:

Alternatively, you can add a Customer from a new Credit, Customer Order, Despatch Note, Invoice, Note/Task, Opportunity, Purchase Order, Quote, or Work Order using the shortcut button.

3. A new Customer entry page will be displayed. Start by selecting/entering the details as required in the Customers section.

Note:

You’ll need to complete all of the mandatory fields (marked with a *) before you can save the Customer.

Refer to Customer field explanations for more information on each field.

4. Once all of the required details have been selected/entered in the Customers section, scroll down and click Save before adding any other information on the right-hand side.

Add other information to a Customer

Use the other sections of the Customer entry page to do the following:

	Add Internal Notes for reference. Notes entered here can be viewed from the Customers module table view.
	Configure if a Customer is Inactive. Once marked as inactive, you won’t be able to raise a Credit, Customer Order, Despatch Note, Invoice, Note/Task, Opportunity, Purchase Order, Quote, or Work Order for this Customer.
	Add any additional Addresses for use in any of the Customer Journey modules.
	Add any additional contacts under People.
	Add Notes and Tasks associated with this Customer and assign them to you or a member of your team.
	Configure Customer Discounts for individual Products or product categories (configurable in Lists). To apply a discount across all Quotes and Customer Orders for this Customer, use the Customer Discount field in the Customers section.
	Configure Customer Pricing for individual Products or product categories (configurable in Lists). To apply a Price List to this Customer, use the Price List field in the Customers section.
	Upload Files associated with the Customer under Files.

Customer field explanations

Field	Mandatory?	Description
Company Name	Y	Enter the company’s registered name. This will appear on Customer Journey paperwork such as Quotes and Customer Orders.
Customer Type	Y	Select the applicable type from the drop-down list (configurable in Lists).
Title, Contact First Name, Contact Last Name, Job Title	N	Enter the details for your primary contact at this company. Additional contacts can be entered in the Persons section on the right-hand side.
Phone, Mobile, Email	N	Enter the contact details for your primary contact at this company.
Address, Town, County, Postcode, Country	N	Enter the main address for this company. Additional addresses can be entered in the Addresses section on the right-hand side.
Customer Discount	N	To apply a discount across all Quotes and Customer Orders for this Customer, enter a percentage between 0.01-100%. To configure discounts for individual products or product categories, use the Customer Discount section on the right-hand side.
Stop Credit	Y	Defaults to No. If a Customer becomes a credit risk, select Yes to prevent further Customer Orders from being generated.
Credit Limit	N	To set a Credit Limit, enter a value here. If a Credit Limit is set, Workhorse will check the Account Balance against this Credit Limit when a Customer Order is raised. If the Account Balance exceeds the Credit Limit, it will not be possible to raise an Order.
Account Balance	Automatic	The total of unpaid Customer Orders.
Price List	N	To apply a Price List to this Customer, select from the drop-down list. To configure pricing for individual Products or product categories, use the Customer Pricing section on the right-hand side.
Default Currency	Y	If a Price List has been selected, the default currency will be auto-filled and cannot be changed. If no Price List has been selected, select the default currency for this Customer’s Quotes, Customer Orders, and Invoices.
Default Tax Rate	Y	Select the default Tax Rate from the drop-down list for this Customer’s Quotes, Customer Orders, and Invoices.
Tax Number	N	If this Customer is tax-registered, enter the number here.
Payment Terms	Y	Select the default Payment Terms from the drop-down list. This sets the Due Date for this Customer’s Invoices from the Invoice Date and can be edited on the Invoice.
Xero Ref	N	The reference number for this Customer in Xero.

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